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Keep in mind that all-natural skincare products are like fresh produce - they are temperature sensitive! We find it very important for the health of our customers (and ourselves - we use these products too!) to not use synthetic preservatives of any kind in our products, so therefore please do your best to store/keep all products in a cool place whenever possible. Please do not keep in direct sunlight, very hot or very cold temperatures; including in your vehicle (especially in hot temperatures in the spring/summer/fall).
Just a Few Paragraphs of Items to Note
1. All our products are exquisitely handmade, in small batches, using natural ingredients from all over the world. It is therefore quite difficult, if not impossible, to make identical items. Even though we are very attentive and are a "Master" of our craft, and even though every effort is made to create only the best - there may be natural blemishes that should not be misconstrued as flaws. These are what make each piece of a handmade product charming and unique. The pictures may not be identical to the product you receive.
2. As with all new products that you are going to begin using on your skin, always try a small area first to see if any allergic reactions or breakouts occur. If you have any problems, discontinue use immediately. All of our products are for external use only. Keep in mind that there are many different skin types and that what works for one person, may not work for another.
3. If you are pregnant or breastfeeding, please contact your physician, naturopath, holistic doctor or certified aromatherapist (for essential oils) before using any of our products - especially the ones with essential oils and herbs. Please also consult with your healthcare professional when wanting to use our products with any child under two years old - due to the herbs & essential oils.
General Care Instructions for Products
Liquids (spritzers/sprays) - Depending on how well they are kept and because of the essential oils, liquids are best if used within 4-6 months. If you are going to have the liquid product for a long time and don't plan on using it (i.e. purchase in summer/fall, not using until spring/summer) please place it in an unused portion of your refrigerator until and during use. Otherwise, product should be kept in a cool place (not in the sun/heat) inside your home for best results, including your refrigerator. If necessary because of the heat in a higher temperature home (60 degrees +), place these types of products in the refrigerator whenever you're not using them or consider lowering the temperature in your home.
Solids (salves/moisturizers, face cream/lip balm, etc.) will last longer but can easily melt in temperatures 75 and above. If this occurs, mix with a clean utensil -if possible- and place it in the refrigerator for 20 minutes to cool. Lip balm/rouge does not need to be stirred. Product will be fine to use after being cooled. If these types of products start to have problems with melting or even molding in hotter temperatures within your home, please place in your refrigerator and keep there whenever you're not using them or consider lowering the temperature of your home. NOTE: Mold can happen in high(er) temperatures (70+ degrees Fahrenheit) because we do not use chemical/artificial preservatives in our products.
Magnesium Chloride (Jump for Joy Magnesium Oil) never goes bad! The reason for this is because it is essentially "salt" and will not ever mold, much less be sensitive to hot or cold temperatures. Therefore for this product you do not have to worry about it being too hot or too cold. However, because the container it comes in is dark glass, the glass itself may heat up in the sun so in this case it could be hot to the touch. Make sure not to drop our Jump for Joy Magnesium Oil container as it could break, seeing as it is glass.
Vitamin C Serum - Please store this product out of the sun and heat to help the vitamin C and other ingredients "keep" naturally for longer. Vitamin C Serum will store best in a cold or room temperature (30's - 60 degrees MAX Fahrenheit) environment. IF your home is hotter than 60 degrees, the Vitamin C Serum could degrade faster or just not be usable because of the heat. So, please consider lowering the temperature of your home, placing the Vitamin C in a colder environment of your home, protecting it from the heat somehow or even placing it in the refrigerator. Make sure not to drop our Vitamin C Serum container as it could break, seeing as it is glass. Please try to use it within 3-4 months.
If you have questions about how to use and/or take care of a particular product, please navigate to that product's page where detailed use and care instructions are usually listed. If you're still unclear about how to use and/or care for a product, then please Contact Us.
Please avoid keeping any of our products inside your vehicle, especially in very warm or very cold temperatures.
If you do see mold, or the product smells "wierd", please throw it out. It likely has "gone off" due to high temperature fluctuations and/or some water, bacteria, etc. has made its way into the product. Unfortunately when given enough time in high temperatures, the product could melt, mold and/or become rancid. We're so very sorry about this! Fortunately it doesn't happen very often, if at all if the product is taken care of properly. In the future, if you want to protect against mold, it may be a good idea to keep the product in the fridge, just like you would a food product.
We highly encourage recycling of all of our product containers whether glass or PET plastic - send them to a recycling center or reuse them yourself (after proper washing) for projects/refilling with other products! Unfortunately at this time we do not have the facilities or manpower to take product containers back from customers and reuse them.
Taking proper care of your Handmade Fresh All-Natural Product will maintain its highest quality and protect your investment!
If you have any questions (that aren't answered here or on the product's page) about how to take care of your products, please contact us.
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